Deliverable Area

We ship to the following countries/regions: United Kingdom, Germany, France, Italy, Spain, Australia, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland.

Processing Time

The processing time for each category is calculated from the time that your order is verified. Handmade or customized products usually require an additional two weeks.

Most products can be shipped within 3 days of payment confirmation. Some products could take at least 10-15 days to be shipped，this is because they need to be made and items are in the queue before yours. While it does not take an excessive amount of time for each item to be made, care is still taken to ensure that your order is of the highest quality.

Shipping Method

Shipping Method	Countries/ Region	Time (Days)	Shipping Cost
Free Shipping	United Kingdom, Germany, France, Italy, Spain, Australia, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland	25-28	Free
Expedited Express	United Kingdom, Germany, France, Italy, Spain, Australia, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland	7-10	£28.00

(Please note that some exclusions may apply and this will usually be made clear in the item's description, before you complete your purchase. Free shipping is applied to qualifying orders.)

Delivery Time

Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)

The Estimated Delivery Date is when we expect to fulfill your order based on your country/region and the shipping method you specified. Processing Time along with Shipping Time is counted.

The Estimated Delivery Date could be affected by our inventory availability, processing capacity, and unforeseen factors such as strikes or natural disaster. We will notice you in advance if there are factors that might cause delay in delivering your order.

Track Your Order

After the order is successfully dispatched, we will usually provide you with a tracking number. This usually occurs within one or two days and your tracking number will be sent to the email address that you have registered with us. 

About Tax

There will be no more charges once you have placed your order successfully.

COVID-19 UPDATES

Please note that our deliveries may take longer than usual for the time being. This is due to unprecedented demand, as well as the extra health and safety measures that we are introducing to our warehouse. We are grateful for your patience during these unprecedented times.

Our wholehearted dedication to delivering the best experience when you visit our online store continues as strong as ever. The products that you love will be with you as soon as possible.To have a hassle-free experience with us at all times, please review our Shipping and Delivery Policy carefully before you place your order.

The total delivery time for your order is divided into the time taken for processing and the time required for shipping. Processing must be done before all goods leave our warehouses, regardless of the category that the items are in or their size. Processing time includes quality checks and packaging, while shipping includes the time taken from our warehouse to the last delivery point.

Please do not hesitate to contact us should you have any further clarifications or queries on our shipping & delivery policy.